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Knowledge Base Home » XTENDEX - Extenders » Document 117

This document was published at: http://information.networktechinc.com/jive/entry.jspa?externalID=117&categoryID=39


ST-C5USBV: The USB keyboard and mouse do not respond after Windows resumes from sleep, hibernation or computer inactivity.
Author: Administrator, Created on: Jun 20, 2007 1:33 PM
Issue:
The USB keyboard and mouse do not respond after Windows resumes from sleep, hibernation or computer inactivity.

Cause:
Windows puts the USB Root Hub into a conserve power mode, which causes the XTENDEX USB KVM Extender (ST-C5USBV, ST-C5USBV-300) to lose the USB connection with the computer.

Solution:
Turn off Windows? ability to turn off the USB Root Hub by going to:


Uncheck the box "Allow the computer to turn off this device to conserve power." per the illustration below. Uncheck all boxes on all root hubs.