Jive Knowledge Base : ST-C5USBV: The USB keyboard and mouse do not respond after Windows resumes from sleep, hibernation or computer inactivity.

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[117] ST-C5USBV: The USB keyboard and mouse do not respond after Windows resumes from sleep, hibernation or computer inactivity.

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Author:	Administrator, Created on: Jun 20, 2007 1:33 PM
Language:	English

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Issue:
The USB keyboard and mouse do not respond after Windows resumes from sleep, hibernation or computer inactivity.

Cause:
Windows puts the USB Root Hub into a conserve power mode, which causes the XTENDEX USB KVM Extender (ST-C5USBV, ST-C5USBV-300) to lose the USB connection with the computer.

Solution:
Turn off Windows? ability to turn off the USB Root Hub by going to:

Device Manager > Universal Serial Bus Controllers > USB Root Hub > Power Management
Uncheck the box "Allow the computer to turn off this device to conserve power." per the illustration below. Uncheck all boxes on all root hubs.

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