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[1576] E-16D: Cannot access ENVIROMUX through my browser    « Back to Category
Author: Administrator, Created on: Oct 26, 2012 10:57 AM
Language: English


E-16D: Cannot access ENVIROMUX through my browser

Issue: Cannot access ENVIROMUX through my browser.

Cause: Bad network (CAT5) patch cable.

Solution: Verify connection with known good cable.

OR

Cause: Browser not supported.

Solution: Check that supported browser is being used:

  • Microsoft Internet Explorer 6.0 or higher

  • Netscape 7.2 or higher

  • Mozilla FireFox 1.5 or higher

  • Opera 9.0

OR

Cause: Trying to connect to the wrong IP address.

Solution: Type correct IP address into browser URL field. If IP address is unknown, use Discovery Tool to identify it.

OR

Cause: User is not authorized.

Solution: See administrator for user name and password.

OR

Cause: IP conflict (two units on the same IP address).

Solution: Change IP address to resolve conflict.

  • Log into unit via USB console.

  • Under “Network Settings,” change the IP address.

OR

Cause: Network configuration error.

Solution: Check that the communication is not blocked by a firewall, an inaccurate default gateway, subnet mask, or other network related restrictions.

OR

Cause: Just set up DHCP and not connected to a DHCP switch.

Solution: Reconfigure the unit to static IP or verify the DHCP server and addresses available.



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