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E-2D: Not receiving e-mail alert messages Issue: Not receiving e-mail alert messages. Cause: Ethernet cable disconnected. Solution: Check Ethernet cable connections. OR Cause: Wrong or no IP address provided for SMTP server, or SSL enabled when it should not be selected. Solution: Check that all Network Settings are correct. OR Cause: Email address not accepted by SMTP server. Solution: Check policies of SMTP server for restrictions. OR Cause: User does not have user profile correctly configured. Sensor not configured for email alerts. Enterprise screen email address does not match username's email. Wrong port selected for SMTP server. User is not configured for sensor group. Incorrect password for email to send out.
Solution: Check user profile. Ensure that the appropriate groups have been selected and the contact settings for email alerts are correct. If problem still persists, check event log and refer to email error codes below to resolve issue:
| Without SSL enabled | Meaning | Comments | | -1 | SMTP_CONN_ERR, | Cannot establish a connection to the SMTP server. Possible reasons: bad setting for IP of SMTP server, firewall blocking the connection | | -4 | SMTP_SERVER_NOT_READY_ERR, | Server denied connection | | -5 | SMTP_EHLO_ERR, | Server did not answer to HELO command | | -6 | SMTP_AUTH_NO_SUPPORT_ERR, | Authentication method is not supported | | -7 | SMTP_AUTH_FAILURE_ERR, | Authentication failure (user or password rejected) | | -8 | SMTP_BAD_FROM_ERR, | SMTP Server did not accept the sender e-mail address | | -9 | SMTP_BAD_TO_ERR, | SMTP Server did not accept the destination e-mail address | | -10 | SMTP_DATA_ERR, | SMTP Server did not accept the DATA command | | -11 | SMTP_BAD_DATA_ERR, | SMTP Server did not accept the body of e-mail message |
| With SSL enabled | Meaning | Comments | | -100 | SMTP_SSL_CONN_ERR, | Cannot establish a connection to the SMTP server. Possible reasons: bad setting for IP of SMTP server, firewall blocking the connection | | -99 | SMTP_SSL_CONN_ERR1, | | -98 | SMTP_SSL_CONN_ERR2, | | -97 | SMTP_SSL_PROTOCOL_ERR, | SMTP server connected but did not accept SSL connection | | -95 | SMTP_SSL_SERVER_NOT_READY_ERR, | Server denied connection | | -94 | SMTP_SSL_EHLO_ERR, | Server did not answer to HELO command | | -93 | SMTP_SSL_AUTH_NO_SUPPORT_ERR, | Authentication method is not supported | | -92 | SMTP_SSL_AUTH_FAILURE_ERR, | Authentication failure (user or password rejected) | | -91 | SMTP_SSL_BAD_FROM_ERR, | SMTP Server did not accept the sender e-mail address | | -90 | SMTP_SSL_BAD_TO_ERR, | SMTP Server did not accept the destination e-mail address | | -89 | SMTP_SSL_DATA_ERR, | SMTP Server did not accept the DATA command | | -88 | SMTP_SSL_BAD_DATA_ERR, | SMTP Server did not accept the body of e-mail message |
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