RACKMUX-V17-MP: Keyboard/touchpad not functioning

Issue: Keyboard/touchpad not functioning.

Cause: Keyboard is in the incorrect mode.

Solution: Toggle the keyboard mode from PS/2 to USB by pressing and holding Fn + T for 10 seconds.

• If keyboard works in PS/2 mode and not USB, USB cable is incorrectly connected.

• If keyboard works in USB mode and not PS/2, PS/2 cable is incorrectly installed.

OR

Cause: Cables are not properly connected.

Solution: Check all cable connections between the RACKMUX and the computer. If the cables are properly connected but the issue persists, substitute with known good cables.