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Category: Troubleshooting
Sub-Categories: 0, Documents: 15, Last Update: Dec 9, 2013 9:29 AM

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Document Type: General ENVIROMUX-SEMS-16: The sensor graphs do not appear in the web interface after installing the sensors.   
[114] Last Modified: Feb 6, 2009 2:28 PM
Issue: The ENVIROMUX-SEMS-16 sensor graphs do not appear in the web interface after installing the sensors Solution: In order to view the ENVIROMUX-SEMS-16 sensor graphs after installing the sensors, ensure that you have Java Runtime Environment
 
Document Type: General ENVIROMUX-SEMS-16: Unable to update the Firmware from version 1.1, 1.2, or 1.3 to version 2.2   
[118] Last Modified: Feb 6, 2009 2:34 PM
Issue: Unable to update the Firmware from version 1.1, 1.2, or 1.3 to version 2.2 Solution: Install Firmware version 2.1 prior to installing version 2.2 on the ENVIROMUX-SEMS-16 To download Firmware updates, visit:
 
Document Type: General The NTI Discovery Tool application does not detect any NTI devices   
[119] Last Modified: Feb 6, 2009 2:42 PM
Issue: The NTI Discovery Tool application does not detect any NTI devices. Cause: The NTI Discovery Tool does not detect devices located across sub-nets of a network. Example: A PC running the Discovery Tool application connected to a 192.168.
 
Document Type: General ENVIROMUX-SEMS-16: How do I configure the ENVIROMUX-SEMS-16 Web Interface to support HTTPS / Protocol 443?   
[136] Last Modified: Feb 6, 2009 2:35 PM
How do I configure the ENVIROMUX-SEMS-16 Web Interface to support HTTPS / Protocol 443? The ENVIROMUX-SEMS-16 is already configured to support HTTPS / Protocol 443. To connect to the ENVIROMUX-SEMS-16 using HTTPS / Protocol 443, change the URL of
 
Document Type: General ENVIROMUX-SEMS-16: Get false alerts from the internal humidity sensor.   
[151] Last Modified: Feb 6, 2009 2:38 PM
Issue: Get false alerts from the internal humidity sensor every 8 hours to 2 weeks. The alarm email is followed by returned to normal email. Cause: In the sensor configuration, the Sample Period and Alert Delay settings are set too short.
 
Document Type: General ENVIROMUX-SEMS-16: Unit locks up when battery voltage drops below 10.7v.   
[157] Last Modified: Feb 23, 2009 4:14 PM
Issue: ENVIROMUX-SEMS-16 locks up when battery voltage drops below 10.7v. Cause: When battery voltage drops below 10.7v, the ENVIROMUX-SEMS-16 sends out a battery and power supply alert, which causes the unit to lock up when Firmware version 2.2 or
 
Document Type: General ENVIROMUX-SEMS-16: Unable to view Sensor data after updating firmware from an earlier version.   
[171] Last Modified: Aug 7, 2009 3:51 PM
Issue: Unable to view Sensor data after updating firmware from an earlier version. A java error is produced similar to the following error: java.lang.NullPointerException at meter26.init(meter26.java:180) at
 
Document Type: General ENVIROMUX-SEMS-16: Unable to view Sensor data after updating firmware from an earlier version.   
[172] Last Modified: Aug 7, 2009 3:50 PM
Issue: Unable to view Sensor data after updating firmware from an earlier version. A java error is produced similar to the following: java.lang.NullPointerException at meter26.init(meter26.java:180) at
 
Document Type: General ENVIROMUX-GSM(-P), ENVIROMUX-GSMA: The GSM modem is not sending SMS text messages.   
[174] Last Modified: Dec 17, 2010 3:17 PM
Issue: The GSM modem (ENVIROMUX-GSM(-P) or ENVIROMUX-GSMA) is not sending SMS text messages. Solution: Check that the default baud rate for the Aux port is set to 115200. Check the GSM Modem status message on the Enterprise Settings Screen (in
 
Document Type: General Troubleshooting MRTG Configuration Problems   
[188] Last Modified: Jul 23, 2010 10:03 AM
Issue: The mrtg config file Generated for ENVIROMUX using the on-line available config generator script gives an error "Unknown SNMP var". Solution: Make sure mib file path and mib file name specified at line "LoadMibs:" in config
 
Document Type: General ENVIROMUX-SEMS-16: How do I recover the root password?   
[194] Last Modified: Dec 9, 2013 9:25 AM
How do I access/recover the root password of an ENVIROMUX-SEMS-x? Steps to Access the Root Password of an ENVIROMUX-SEMS-x Unit: 1. Connect a serial cable between a PC and the console port of the ENVIROMUX-SEMS-x Unit. Have a Hyperterminal (or
 
Document Type: General ENVIROMUX-SEMS-16: All front panel LEDs are on, unit is unresponsive   
[195] Last Modified: Oct 28, 2010 4:56 PM
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Document Type: FAQ ENVIROMUX-SEMS-16: What do the numerical email error codes mean?   
[130] Last Modified: Oct 28, 2010 1:42 PM
What do the numerical email error codes mean? Given below are the explanations for the numerical email error codes: -1 : Missing Email Address: The destination address field is empty. -4 : No Server. The SMTP Server is unavailable.Try using
 
Document Type: General ENVIROMUX-SEMS-16: Unable to update firmware, progress bar hangs.   
[1966] Last Modified: Dec 9, 2013 9:29 AM
ENVIROMUX-SEMS-16: Unable to update firmware, progress bar hangs. Issue: Unable to update firmware, progress bar hangs. Cause: User is not logged in as root. Solution: Log into unit as root user. Default password is "admin". If
 
Document Type: General ENVIROMUX-SEMS-16: Unable to Send Out E-mail Alerts with IMAP or POP ports   
[1609] Last Modified: Nov 7, 2012 12:16 PM
ENVIROMUX-SEMS-16: Unable to Send Out E-mail Alerts with IMAP or POP ports Issue: Unable to Send Out E-mail Alerts with IMAP or POP ports. Cause: ENVIROMUX-SEMS-16 does not use IMAP or POP ports. Solution: IMAP and POP ports are
 

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