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Category: Troubleshooting
Sub-Categories: 0, Documents: 15, Last Update: Dec 7, 2012 2:22 PM

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Document Type: General ST-C5V-600 VGA Extenders via CAT5: My video card does not correctly detect my remote monitor OR my remote monitor no longer has a high-resolution display.   
[69] Last Modified: Feb 6, 2009 3:17 PM
Issue: My video card does not correctly detect my remote monitor OR my remote monitor no longer has a high-resolution display. Cause: If you have ?Auto detect? or ?Plug-n-Play? selected under your video card driver options, it may affect what
 
Document Type: General ST-C5V-600 VGA Extenders via CAT5: I am using LCD displays and the image appears washed out.   
[71] Last Modified: Feb 6, 2009 3:17 PM
Issue: I am using LCD displays and the image appears washed out. Solution:Use the ?Auto-Adjust? feature of your LCD display to normalize the color, sharpness, and brightness. Refer to your monitor?s user?s manual for details.
 
Document Type: General ST-C5V-600 VGA Extenders via CAT5: Doesn?t work properly or at all when on UPS backup power.   
[153] Last Modified: Feb 6, 2009 3:18 PM
Issue: The ST-C5V-600 VGA Extender doesn?t work properly or at all when on UPS backup power. Cause: Backup power from most UPS power supplies is not compatible with unregulated wall transformer power adapter. Solution: Replace the unregulated
 
Document Type: General ST-C5V-600: CPU does not detect the keyboard and the mouse.   
[1646] Last Modified: Dec 7, 2012 1:46 PM
ST-C5V-600: CPU does not detect the keyboard and the mouse. Issue: CPU does not detect the keyboard and the mouse. Cause: Keyboard or mouse cable are loose or reversed. Solution: Check cable connections. OR Cause: CATx cable
 
Document Type: General ST-C5VA-600: No audio for models with audio support.   
[1645] Last Modified: Dec 7, 2012 1:35 PM
ST-C5VA-600: No audio for models with audio support. Issue: No audio for models with audio support. Cause: Audio cable is not properly plugged-in. Solution: Check all cable connections. OR Cause: Speakers are not plugged in.
 
Document Type: General ST-C5VRS-600: No RS232 communication for models with RS232 support.   
[1644] Last Modified: Dec 7, 2012 1:34 PM
ST-C5VRS-600: No RS232 communication for models with RS232 support. Issue: No RS232 communication for models with RS232 support. Cause: One or more RS232 cables is loose or disconnected. Solution: Check all RS232 cable connections.
 
Document Type: General ST-C5V-600: Image is not displayed properly, lacks definition.   
[1643] Last Modified: Dec 7, 2012 1:34 PM
ST-C5V-600: Image is not displayed properly, lacks definition. Issue: Image is not displayed properly, lacks definition. Cause: Signal is being skewed by the CATx cable and not being received correctly by the monitor. Solution: Check
 
Document Type: General ST-C5V-600: IBM Scroll Point mouse is not recognized by CPU.   
[1642] Last Modified: Dec 7, 2012 1:33 PM
ST-C5V-600: IBM Scroll Point mouse is not recognized by CPU. Issue: IBM Scroll Point mouse is not recognized by CPU. Cause: Only one IBM Scroll Point mouse is connected at either the Local or Remote unit. Solution: In order for an
 
Document Type: General ST-C5V-600: Wrong or missing characters from those typed.   
[1641] Last Modified: Dec 7, 2012 1:32 PM
ST-C5V-600: Wrong or missing characters from those typed. Issue: Wrong or missing characters from those typed. Cause: The keyboard may be in the wrong mode. Solution: Disconnect keyboard at Remote Unit end and reconnect. Reboot the
 
Document Type: General ST-C5V-600: Monitor sometimes loses sync, causing it to go blank for a second or two.   
[1640] Last Modified: Dec 7, 2012 1:31 PM
ST-C5V-600: Monitor sometimes loses sync, causing it to go blank for a second or two. Issue: Monitor sometimes loses sync, causing it to go blank for a second or two. Cause: Electrical power system is very noisy; particularly the ground.
 
Document Type: General ST-C5V-600: A constant vertical wobble appears down the screen.   
[1639] Last Modified: Dec 7, 2012 1:31 PM
ST-C5V-600: A constant vertical wobble appears down the screen. Issue: A constant vertical wobble appears down the screen. Cause: CATx cable is too close to a strong power source. Solution: Reroute CATx cable if possible.
 
Document Type: General ST-C5V-600: The image on the monitor is black and white, rather than in color.   
[1638] Last Modified: Dec 7, 2012 1:31 PM
ST-C5V-600: The image on the monitor is black and white, rather than in color. Issue: The image on the monitor is black and white, rather than in color. Cause: The video cable was not attached to the CPU when it was booted. Solution:
 
Document Type: General ST-C5V-600: Video Picture is not sharp or is smeared.   
[1637] Last Modified: Dec 7, 2012 1:31 PM
ST-C5V-600: Video Picture is not sharp or is smeared. Issue: Video Picture is not sharp or is smeared. Cause: CATx cable is too long. Solution: Verify length is within specified limits of 600 feet. OR Cause: Video not
 
Document Type: General ST-C5V-600: No video on monitor.   
[1636] Last Modified: Dec 7, 2012 2:22 PM
ST-C5V-600: No video on monitor. Issue: No video on monitor. Cause: One or more video cables is loose or disconnected. Solution: Check all video cable connections. OR Cause: No power to Remote or Local Units. Solution:
 
Document Type: General ST-C5V-600: Remote or Local Unit power LED does not illuminate.   
[1635] Last Modified: Dec 7, 2012 1:31 PM
ST-C5V-600: Remote or Local Unit power LED does not illuminate. Issue: Remote or Local Unit power LED does not illuminate. Cause: Power supply is not connected or plugged-in. Solution: Make sure outlet is live and AC adapter is
 

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