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[1943]
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Last Modified: Sep 10, 2013 3:40 PM
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RACKMUX-V17-MP: "Auto configuration" message received Issue: "Auto configuration" message received on screen. Cause: The LCD monitor is configuring itself for proper communication with the CPU. Solution: No action necessary.
[1942]
Comments: 0,
Last Modified: Sep 10, 2013 3:39 PM
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RACKMUX-V17-MP: "No signal" message received Issue: "No signal" error message received on screen. Cause: The input signal is not present immediately after power ON. Solution: Check all cable connections and verify that they are secure and video signal is present. If a multiport switch is attached, ensure a port with active video is selected.
[1944]
Comments: 0,
Last Modified: Sep 10, 2013 3:40 PM
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RACKMUX-V17-MP: Keyboard/touchpad not functioning Issue: Keyboard/touchpad not functioning. Cause: Keyboard is in the incorrect mode. Solution: Toggle the keyboard mode from PS/2 to USB by pressing and holding Fn + T for 10 seconds. If keyboard works in PS/2 mode and not USB, USB cable ... between the RACKMUX and the computer. If the cables are properly connected but the issue
[1794]
Comments: 0,
Last Modified: Aug 16, 2013 4:22 PM
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RACKMUX-V20/D20: "Auto configuration" message received Issue: “Auto configuration” message received. Cause: The LCD monitor is configuring itself for proper communication with the CPU. Solution: No action necessary.
[1797]
Comments: 0,
Last Modified: Aug 16, 2013 4:21 PM
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RACKMUX-V20/D20: Keys pressed on the keyboard do not yield the expected result Issue: Keys pressed on the keyboard do not yield the expected result. Cause: “Fn” function is locked ON. Solution: Check to see if the Fn LED is illuminated. If so, quickly press the “Fn” key twice to unlock the function.
[154]
Comments: 0,
Last Modified: Feb 6, 2009 3:21 PM
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How to reset a RACKMUX KVM Drawer to default settings 1. The RACKMUX KVM Drawer should be OFF before pressing the "Restore Defaults" button. 2. Press and hold the "Restore Defaults" button using a small object that will fit through the hole in the back of the RACKMUX KVM Drawer. 3. Turn ON the RACKMUX KVM Drawer. 4. Wait 3 seconds. 5. Release the button. On page 30 of the online manual you can see
[2092]
Comments: 0,
Last Modified: Aug 4, 2017 3:27 PM
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RACKMUX-D15/17-N: “T” key is not working Issue: The “T” key on the rackmount KVM drawer is not working. Cause: When the "Fn" (function) key is pressed at the same time as any other key, the function locks and the “T” key no longer works. Solution: Press the "Fn" key without pressing any other keys to unlock the function and fix the issue
[2091]
Comments: 0,
Last Modified: Aug 4, 2017 3:26 PM
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RACKMUX-V15/17-N: “T” key is not working Issue: The “T” key on the rackmount KVM drawer is not working. Cause: When the "Fn" (function) key is pressed at the same time as any other key, the function locks and the “T” key no longer works. Solution: Press the "Fn" key without pressing any other keys to unlock the function and fix the issue
[1783]
Comments: 0,
Last Modified: Aug 16, 2013 4:17 PM
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RACKMUX- D15/17 : “Power saver mode” message received Issue: “Power saver mode” error message received. Cause: The input signal is not present. The message will disappear after 5 seconds. Solution: Check all cable connections and verify that they are secure. If a multiport switch is attached, ensure a port with active video is selected.
[1774]
Comments: 0,
Last Modified: Aug 16, 2013 4:11 PM
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RACKMUX-V15/17: “Power saver mode” message received Issue: “Power saver mode” error message received. Cause: The input signal is not present. The message will disappear after 5 seconds. Solution: Check all cable connections and verify that they are secure. If a multiport switch is attached, ensure a port with active video is selected.
[1941]
Comments: 0,
Last Modified: Sep 10, 2013 3:39 PM
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RACKMUX-V17-MP: "Power saver mode" message received Issue: "Power saver mode" message received on screen. Cause: The input signal is not present. The message will disappear after 5 seconds. Solution: Check all cable connections and verify that they are secure and video signal is present. If a multiport switch is attached, ensure a port with active video is selected
[1945]
Comments: 0,
Last Modified: Sep 10, 2013 3:41 PM
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RACKMUX-V17-MP: Keys pressed on the keyboard do not yield the expected result Issue: Keys pressed on the keyboard do not yield the expected result. Cause: "Fn" function is locked ON. Solution: Check to see if the Fn LED is illuminated. If so, quickly press the "Fn" key twice to unlock the function. OR Cause: Alternate language is selected on the Host Computer
[1792]
Comments: 0,
Last Modified: Aug 16, 2013 4:22 PM
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RACKMUX-V20/D20: “Power saver mode” message received Issue: “Power saver mode” error message received. Cause: The input signal is not present. The message will disappear after 5 seconds. Solution: Check all cable connections and verify that they are secure. If a multiport switch is attached, ensure a port with active video is selected.
[1726]
Comments: 0,
Last Modified: Feb 8, 2024 5:55 PM
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ST-C6DVI-IR-300: Video image is noisy. Issue: Video image is noisy. Cause: All video cables are not firmly seated. Solution: Check all connections. Ensure all cables are fully seated. OR Cause: The CATx cable is not properly connected. Solution: Check cable connections. Ensure ... : Switch to shorter cable or lower resolution (refer to chart below).
[1737]
Comments: 0,
Last Modified: Feb 8, 2024 5:59 PM
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ST-C6USBH-300: Monitor flashes or goes blank for a second or two. Issue: Monitor flashes or goes blank for a second or two. Cause: Electrical power system is very noisy; particularly the ground. Solution: Ensure the interconnection cable is not near any power lines. OR Cause: The CATx ... : Switch to shorter cable or lower resolution (refer to chart below).
