Network Technologies Inc, Innovators in KVM SolutionsWelcome Return to NTI homepage
KVM
SWITCHES		 CONSOLE
SWITCHES		 KVM
SPLITTER		 VIDEO
SWITCHES		 VIDEO MATRIX
SWITCHES		 VIDEO
SPLITTER		 EXTENDERS
via CAT5		KVM
DRAWERS		MONITORS &
ACCESSORIES		 SERVER
ENVIRONMENT		 VIDEO
CONVERTERS		CABLES &
ADAPTERS


Knowledge Base Home » ... » VGA USB KVM Matrix Switch » Troubleshooting » Document 51

This document was published at: http://information.networktechinc.com/jive/entry.jspa?externalID=51&categoryID=60


UNIMUX-2X8-U (serial # 288 and lower) & UNIMUX-4X8-U (serial # 251 and lower) : The video occasionally fails on random user ports
Author: Administrator, Created on: May 10, 2006 4:03 PM
Issue:
The video occasionally fails on random user ports

Cause:
The video signal is lost, resulting in the monitor screen going black. The signal will be lost on both user ports at the same time. By turning the unit off and on, it may randomly fix the problem.

Solution:
For UNIMUX-2X8-U (with serial number 288 and lower) and UNIMUX-4X8-U (with serial number 251 and lower), the unit needs a hardware upgrade. The hardware needs to be upgraded at an NTI service location.