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Knowledge Base Home » ... » ST-C5KVM-600 - KVM Extenders via CAT5 to 600 ft » Troubleshooting » Document 1630

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ST-C5KVM-600: CPU does not detect the keyboard and the mouse.
Author: Administrator, Created on: Dec 7, 2012 1:15 PM

ST-C5KVM-600: CPU does not detect the keyboard and the mouse.

Issue: CPU does not detect the keyboard and the mouse.

Cause: Keyboard or mouse cable are loose or reversed.

Solution: Check cable connections.

OR

Cause: CATx cable is too long.

Solution: CATx cable can be no more than 600 feet in length.

OR

Cause: Did not follow proper power up sequence.

Solution: Power down all devices and apply power in this order: