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E-16D: Unable to Configure Frequency Sensor for E-ACLM-V/P
[2013]
Last Modified:
Jan 31, 2018 10:43 AM
E-16D: Unable to Configure Frequency Sensor for E-ACLM-V/P Issue: Unable to configure frequency sensor for E-ACLM-V/P Cause: E-16D firmware has not been updated to version 2.29 or later. Solution: Update the firmware by
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E-16D: Unable to Send Out E-mail Alerts with IMAP or POP ports
[1608]
Last Modified:
Jan 31, 2018 10:43 AM
E-16D: Unable to Send Out E-mail Alerts with IMAP or POP ports Issue: Unable to Send Out E-mail Alerts with IMAP or POP ports. Cause: E-16D does not use IMAP or POP ports. Solution: IMAP and POP ports are only for receiving email. To
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E-16D: Not receiving SMS text messages
[1599]
Last Modified:
Jan 31, 2018 10:43 AM
E-16D: Not receiving SMS text messages Issue: Not receiving SMS text messages. Cause: SIM card is not configured or installed properly. Solution: Check the SIM card configuration, installation, and verify its IMEI number under
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E-16D: Receive false alerts from the internal humidity sensor
[1598]
Last Modified:
Jan 31, 2018 10:44 AM
E-16D: Receive false alerts from the internal humidity sensor Issue: Receive false alerts from the internal humidity sensor every 8 hours to 2 weeks. The alarm email is followed by returned to normal email. Cause: The Sample Period and
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E-16D: Sensor connected to DIGITAL IN terminal stops working
[1586]
Last Modified:
Jan 31, 2018 10:44 AM
E-16D: Sensor connected to DIGITAL IN terminal stops working Issue: Sensor connected to DIGITAL IN terminal stops working. Cause: Sensor is rated for more current than the terminal can supply. Fuse protecting the port has opened.
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E-16D: Unit will not boot-up; access via Ethernet not possible
[1585]
Last Modified:
Jan 31, 2018 10:44 AM
E-16D: Unit will not boot-up; access via Ethernet not possible Issue: Unit will not boot-up; access via Ethernet not possible. Cause: Firmware has been corrupted. Solution: Connect unit to RS232 port and monitor the boot
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E-16D: Sensors connected to RJ45 sensor ports stop working
[1584]
Last Modified:
Jan 31, 2018 10:45 AM
E-16D: Sensors connected to RJ45 sensor ports stop working Issue: Sensors connected to RJ45 sensor ports stop working. Cause: Sensors applied collectively exceed current rating of row (row 1 = ports 1-8; row 2 = ports 9-16). Fuse
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E-16D: The sensor page does not display the current readings
[1583]
Last Modified:
Jan 31, 2018 10:45 AM
E-16D: The sensor page does not display the current readings Issue: The sensor page does not display the current readings. Cause: JavaScripts cannot be displayed due to Java not enabled in browser. Solution: Enable JavaScripts and
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E-16D: Siren not making noise
[1582]
Last Modified:
Jan 31, 2018 10:45 AM
E-16D: Siren not making noise Issue: Siren not making noise. Cause: Wires are not connected properly Solution: Check wire connections. OR Cause: Siren in use is improperly rated. Solution: Make sure Siren is rated at
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E-16D: Beacon not illuminating
[1581]
Last Modified:
Jan 31, 2018 10:45 AM
E-16D: Beacon not illuminating Issue: Beacon not illuminating. Cause: Wires are not connected properly. Solution: Check wire connections. OR Cause: Beacon in use is improperly rated. Solution: Make sure Beacon is rated
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E-16D: Not receiving e-mail alert messages
[1580]
Last Modified:
Jan 31, 2018 10:46 AM
E-16D: Not receiving e-mail alert messages Issue: Not receiving e-mail alert messages. Cause: Ethernet cable disconnected. Solution: Check Ethernet cable connections. OR Cause: Wrong or no IP address provided for SMTP server, or
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E-16D: Device Discovery Tool will not work
[1579]
Last Modified:
Jan 31, 2018 10:46 AM
E-16D: Device Discovery Tool will not work Issue: Device Discovery Tool will not work. Cause: Java not installed. Solution: Download and install Java. Go to http://java.com/en/download/index.jsp Download and install
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E-16D: ENVIROMUX will not recognize sensor
[1578]
Last Modified:
Jan 31, 2018 10:46 AM
E-16D: ENVIROMUX will not recognize sensor Issue: ENVIROMUX will not recognize sensor. Cause: Previously used sensor port was not cleared from memory upon removal. Solution: Remove previous sensor data. Via the web interface,
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E-16D: Cannot access ENVIROMUX user interface with direct Ethernet connection
[1577]
Last Modified:
Jan 31, 2018 10:46 AM
E-16D: Cannot access ENVIROMUX user interface with Ethernet connection Issue: Cannot access ENVIROMUX user interface with Ethernet connection via Telnet. Cause: Telnet not enabled. Solution: Enable Telnet through web interface. Via
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E-16D: Cannot access ENVIROMUX through my browser
[1576]
Last Modified:
Jan 31, 2018 10:47 AM
E-16D: Cannot access ENVIROMUX through my browser Issue: Cannot access ENVIROMUX through my browser. Cause: Bad network (CAT5) patch cable. Solution: Verify connection with known good cable. OR Cause: Browser not supported.
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