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E-5D: Unable to Configure Frequency Sensor for E-ACLM-V/P
[2010]
Last Modified:
Feb 7, 2018 11:08 AM
E-5D: Unable to Configure Frequency Sensor for E-ACLM-V/P Issue: Unable to configure frequency sensor for E-ACLM-V/P Cause: E-5D firmware has not been updated to version 2.29 or later. Solution: Update the firmware by downloading
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E-5D: Receive false alerts from the internal humidity sensor
[1832]
Last Modified:
Feb 7, 2018 11:08 AM
E-5D: Receive false alerts from the internal humidity sensor Issue: Receive false alerts from the internal humidity sensor every 8 hours to 2 weeks. The alarm email is followed by returned to normal email. Cause: The Sample Period and
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E-5D: Unable to Send Out E-mail Alerts with IMAP or POP ports
[1821]
Last Modified:
Feb 7, 2018 11:08 AM
E-5D: Unable to Send Out E-mail Alerts with IMAP or POP ports Issue: Unable to Send Out E-mail Alerts with IMAP or POP ports. Cause: E-5D does not use IMAP or POP ports. Solution: IMAP and POP ports are only for receiving email.
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E-5D: Not receiving SMS text messages
[1820]
Last Modified:
Feb 7, 2018 11:08 AM
E-5D: Not receiving SMS text messages Issue: Not receiving SMS text messages. Cause: SIM card is not configured or installed properly. Solution: Check the SIM card configuration, installation, and verify its IMEI number under
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E-5D: Unit will not boot-up; access via Ethernet not possible
[1819]
Last Modified:
Feb 7, 2018 11:08 AM
E-5D: Unit will not boot-up; access via Ethernet not possible Issue: Unit will not boot-up; access via Ethernet not possible. Cause: Firmware has been corrupted. Solution: Connect unit to RS232 port and monitor the boot process.
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E-5D: Sensors connected to RJ45 sensor ports stop working
[1818]
Last Modified:
Feb 7, 2018 11:08 AM
E-5 D: Sensors connected to RJ45 sensor ports stop working Issue: Sensors connected to RJ45 sensor ports stop working. Cause: Sensors applied collectively exceed current rating of row (ports 1-5). Fuse protecting ports has opened.
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E-5D: The sensor page does not display the current readings
[1817]
Last Modified:
Feb 7, 2018 11:09 AM
E-5D: The sensor page does not display the current readings Issue: The sensor page does not display the current readings. Cause: JavaScripts cannot be displayed due to Java not enabled in browser. Solution: Enable JavaScripts and
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E-5D: Siren not making noise
[1816]
Last Modified:
Feb 7, 2018 11:09 AM
E-5D: Siren not making noise Issue: Siren not making noise. Cause: Wires are not connected properly Solution: Check wire connections. OR Cause: Siren in use is improperly rated. Solution: Make sure Siren is rated at
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E-5D: Beacon not illuminating
[1815]
Last Modified:
Feb 7, 2018 11:09 AM
E-5D: Beacon not illuminating Issue: Beacon not illuminating. Cause: Wires are not connected properly. Solution: Check wire connections. OR Cause: Beacon in use is improperly rated. Solution: Make sure Beacon is rated
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E-5D: Not receiving e-mail alert messages
[1814]
Last Modified:
Feb 7, 2018 11:09 AM
E-5D: Not receiving e-mail alert messages Issue: Not receiving e-mail alert messages. Cause: Ethernet cable disconnected. Solution: Check Ethernet cable connections. OR Cause: Wrong or no IP address provided for SMTP server,
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E-5D: Device Discovery Tool will not work
[1813]
Last Modified:
Feb 7, 2018 11:09 AM
E-5D: Device Discovery Tool will not work Issue: Device Discovery Tool will not work. Cause: Java not installed. Solution: Download and install Java. Go to http://java.com/en/download/index.jsp Download and install Java
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E-5D: ENVIROMUX will not recognize sensor
[1812]
Last Modified:
Feb 7, 2018 11:09 AM
E-5D: ENVIROMUX will not recognize sensor Issue: ENVIROMUX will not recognize sensor. Cause: Previously used sensor port was not cleared from memory upon removal. Solution: Remove previous sensor data. Via the web interface, click on
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E-5D: Cannot access ENVIROMUX user interface with Ethernet connection via Telnet
[1811]
Last Modified:
Feb 7, 2018 11:10 AM
E-5D: Cannot access ENVIROMUX user interface with Ethernet connection via Telnet Issue: Cannot access ENVIROMUX user interface with Ethernet connection via Telnet. Cause: Telnet not enabled. Solution: Enable Telnet through web
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E-5D: Cannot access ENVIROMUX through my browser
[1810]
Last Modified:
Feb 7, 2018 11:10 AM
E-5D: Cannot access ENVIROMUX through my browser Issue: Cannot access ENVIROMUX through my browser. Cause: If other websites can be accessed, browser is not clearing its cache. Solution: Clear browser cache and try to access the
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E-5D: "Pwr" LED is blinking
[1809]
Last Modified:
Feb 7, 2018 11:10 AM
E-5D: “Pwr” LED is blinking Issue: “Pwr” LED is blinking. Cause: If LED is blinking 1/sec, main power is OFF and the battery backup is powering the ENVIROMUX. (This alarm can be verified on the summary screen of
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